Better Business Bureau identifies businesses with most unresolved complaints

A hair ornament supplier in Greenville, a gift shop in Greenville named “Tickled Pink” and a sports card store in Garner were among the businesses raising the ire of the Better Business Bureau of Eastern North Carolina.

The BBB named 12 businesses with the most unanswered complaints for 2011. The bureau closed 7,807 complaints, it said, last year.

The Better Business Bureau said 12 businesses accounted for more than 15 percent of the 996 unanswered complaints in Eastern North Carolina.

The Better Business Bureau of Eastern N.C.

12 businesses with the most unanswered complaints

Hairbowprincess.com, a hair ornament supplier in Greenville, has 57 unanswered complaints and an “F” rating with BBB. The majority of complaints deal with delivery issues, including consumers never receiving merchandise. 

Tickled Pink, a gift shop based in Greenville, has 17 unanswered complaints and an “F” rating with BBB. The majority of complaints deal with delivery issues, including consumers not receiving merchandise within the time frame they were originally promised or never at all.

Authentic Signed Sports, a sports card store based in Garner, has 13 unanswered complaints and an “F” rating with BBB. The majority of complaints deal with delivery issues, including consumers never receiving merchandise. 

All Around Sports, LLC, a sporting goods store based in Morrisville, has 10 unanswered complaints and an “F” rating with BBB. Some complaints deal with delivery issues, including consumers not receiving merchandise within the time frame they were originally promised. Other complaints concern consumers who had received defective or incorrect products.

Driveline Customs, an auto parts and supplies store in Wake Forest, has 10 unanswered complaints and an “F” rating with BBB. Complaints typically deal with delivery issues, including consumers never receiving merchandise or not receiving refunds for returned items.

Impact Home Solutions, Inc., home improvement builders in Raleigh, has 10 unanswered complaints and an “F” rating with BBB. The majority of complaints deal with the company’s failure to honor contracts, as they are collecting deposits from customers and not completing the work.

GXI Outdoor Power, LLC, an industrial equipment supplier in Clayton, has eight unanswered complaints and an “F” rating with BBB. Many complaints deal with repair issues, including customers ordering items that arrive damaged or broken. 

HM Hard Money, a financial services company in Raleigh, has seven unanswered complaints and an “F” rating with BBB. Some complaints deal with contract issues, including failure to provide services listed in contract. Other complaints deal with refund and exchange issues. The company has also been unresponsive towards customers. Previous names of HM Hard Money include Real Estate Investment Solutions and REI Solutions.

George’s Towing & Recovery, a towing company in Chapel Hill, has six unanswered complaints and an “F” rating with BBB. Complaints typically deal with customer service issues.

Mac Industries, Inc., a UV ray lighting supply company in Cedar Point, has six unanswered complaints and an “F” rating with BBB. Some complaints deal with refund issues, as consumers are attempting to return or exchange items and are having difficulty getting in touch with the company. Other complaints deal with defective, damaged or incorrect products.

Please Hold, a telephone answering system supplier in Cary, has six unanswered complaints and an “F” rating with BBB. Complaints typically deal with delivery issues, including consumers never receiving merchandise that has been paid for.

Universal Movers, Inc., unlicensed movers in Durham, has six unanswered complaints and an “F” rating with BBB. Some complaints deal with service issues, including items being damaged or broken during moves. Other complaints deal with billing or collection issues.