The City of Raleigh says it is making efforts to address concerns brought up by citizens about its recently launched website.
Some people said it's difficult to find information on the site, which launched last summer.
Gail Roper, chief information officer for the City of Raleigh, said she understands some of the complaints about usability.
Roper said the City is working on addressing those concerns and hosting public forums for people to submit their ideas. She said they've already made some changes based on feedback.
"It is an iterative process from the standpoint that we try to work towards getting better by input from both staff and the public," she said.
The City spent nearly $800,000 on the new site, paying two outside companies to work on it.
Roper said those companies had a hand in the "architectural design" of the site.
"How much of that was accepted by the City at the time? I don't know," she said.
Roper said she was not with the City when the final decisions about the site were made. She could not say which person gave ultimate approval on the site design.
"I've asked some of those questions myself," she said.
Both companies, Red Hat and Ironworks, said they were not involved in the actual design of the site, but instead provided support, concepts or ideas.
"Now that we go out and look at the site, it's clear they definitely varied far from some of the concepts we'd provided," Ironworks Chief Operating Officer Will Loving said.
Roper said the City has set up a blog for citizens to give feedback about the site and participate in testing.
"We really do want [the site] to work as well as it looks," Roper said.
Roper said no additional funds will be spent on improvements, however existing staff will dedicate time to making the changes on the site.
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